PRE AUDIT REPORTS
2010 Inbound
2010 Outbound
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Key Dates for the 2010 CRM Contact Centre Awards

  • March  – Pre Audit calls/emails will commence.  All Pre Audit Reports will be completed and disseminated late April/early May

  • Mid July – CRM Contact Centre Awards Audit will begin

  • Late August – CRM Contact Centre Awards Audit will conclude

  • Friday 24 September – 2010 CRM Contact Centre Awards Ceremony – SKYCITY Convention Centre in Auckland

2010 CRM Contact Centre Awards - Pre Audit Report

To help you ensure your team is working to their maximum potential by the commencement date for the Awards, we suggest you commission a snap shot audit of the current service being offered by your Contact Centre.

This will enable you to highlight strengths, identify points of weakness and act quickly to improve overall performance. Even a slight improvement could see your Contact Centre receiving applause, accolades and an abundance of valuable publicity when the results are announced in September!!!

Please click on the links below, to peruse further information on the 2010 Pre Audit Reports
If you would like to receive a ‘sample’ copy of the Pre Audit Report, please email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Welcome to the CRM Consulting website

The CRM Contact Centre Awards were introduced to New Zealand in 1997 by The Startel Group, as a means of providing an annual 'snap-shot' of how New Zealand Contact Centres are responding to customer enquiries over the telephone and Internet.

Following the closure of The Startel Group in October 2003, Laurie Smith previously with Startel for 14 years and organiser of the Awards since they were introduced to New Zealand in 1997, has purchased the license to continue with the CRM Customer Service Awards and associated mystery shopping programs under her own company CRM Consulting Limited. All current and historical data for the Awards has now become the intellectual property of CRM Consulting Limited.

The CRM Contact Centre Awards have gained considerable momentum over the last eleven years with more companies realising the importance of providing their customers with superior customer service.

The objective of the survey is to measure the quality of service delivered by Contact Centres over the telephone and Internet, and to raise awareness of the impact that this has upon their image. The survey also provides benchmarking data against which individual performance can be measured, highlighting specific areas of strength and weakness in relation to the performance of other Contact Centres.

Gallery Snapshots