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Contact Centre Award Reports
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WELCOME TO CRM CONSULTING

2017 AWARD TICKETS NOW AVAILABLE! 

THE 2017 CRM CONTACT CENTRE AWARDS CEREMONY WILL BE HELD ON FRIDAY 22ND OF SEPTEMBER AT THE AUCKLAND SKYCITY CONVENTION CENTRE. 



Bring along your team to share in what has now become known as the ‘Oscars’ of the Contact Centre industry in New Zealand. Register here to secure your places.



2017 SUMMIT - EXPRESSIONS OF INTEREST

We will again be holding a Summit during the day on Friday 22nd of September and invite registrations of interest for this popular event which will include keynote speakers, morning workshops and 2 site visits in the afternoon. Places are strictly limited so we recommend that you register now

 2016 CRM Award Winners 

Winners announced in 2016 CRM Contact Centre Awards 

Friday 16 September 2016: – In front of a packed audience in Auckland tonight, Mitsubishi Motors New Zealand and AA Insurance took out the top honours for contact centre customer service winning the Supreme Awards category.

AA Insurance won the Diamond Award for contact centres with more than 50 seats, while Mitsubishi Motors took out the same category award for the best contact centre with less than 50 seats.

Diamond sponsor Randstad New Zealand says the quality of the entries in the prestigious national CRM Contact Centre Awards was impressive.

“In every category the dedication and passion for what they do is evident,” says Randstad National Manager for Contact Centre, Brooke Nelson.

“We know as recruitment and HR specialist that a skilled and happy workforce is crucial to the success of a company as they’re at the coalface of a business.

“They play a huge role in how customers perceive a company,” she says.

Outbound call centres are equally important to a company’s public perception and success, says Nelson.

Coca-Cola Amatil (NZ) Ltd won the Diamond Award for outbound Business-to-Business calling, while the Diamond Award for Outbound Business-to-Consumer Award went to Mercury Outbound Sales.

The annual CRM Contact Centre Awards recognise the efforts of contact centre staff across New Zealand. 

Country Manager of Randstad New Zealand, Brien Keegan said it’s been a pleasure to be involved in the Awards.

“Every finalist deserved to be there on the night. It’s a highly demanding industry and the dedication of the people and the contact centres’ achievements are very impressive,” he says.

The CRM Contact Centre Awards was introduced to New Zealand in 1997 to measure the quality of service delivered by contact centres over the telephone and internet, and to raise awareness of the impact this has upon their image.

This year’s awards ceremony attracted more than 720 people, reflecting the prestige of the event and the significance of the industry across the country.

Director of CRM Consulting, Laurie Smith, said it was a fantastic night celebrating the accomplishments within the industry.

"We’d like to congratulate the winners who are highly deserving of their awards, and thank each company who entered for their dedicated work.”

UPCOMING KEY DATEs

Key dates for the 2017 CRM Contact Centre Awards

Wednesday 15th February: Showcasing the Winners Breakfast, Okahu, Auckland
Friday 17th February:
Showcasing the Winners Breakfast, Rydges, Wellington

Late February/March: Pre-Audit calls & emails will commence. All Pre-Audit Reports will be completed and disseminated by early May.

End of July - Beginning of September: CRM Contact Centre Awards Audit

Friday 22nd September: CRM Contact Centre Awards Ceremony at the SKYCITY Convention Centre

Sponsors

Diamond Sponsor
for the CRM Contact Centre Awards

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Gold Sponsor
for the CRM Contact Centre Awards

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Silver Sponsors

for the CRM Contact Centre Awards

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Live Chat Sponsor

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Judges' Favourites Sponsor

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