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WELCOME TO CRM CONSULTING

THE 2017 CRM CONTACT CENTRE AWARDS CEREMONY Was HELD ON FRIDAY 22ND OF SEPTEMBER AT THE AUCKLAND SKYCITY CONVENTION CENTRE. 



See the winners here!



2017 awards daytime conference

We will again be holding a Conference during the day on Friday 22nd of September - join our fantastic lineup of industry professionals then choose two sites to visit between AA Insurance, Paymark and Qantas. You’ll be engaged with presenters both within and out of the industry offering immense opportunity to grow and network. Places are strictly limited so we recommend that you register now

 2016 CRM Award Winners 

Winners announced in 2016 CRM Contact Centre Awards 

Friday 16 September 2016: – In front of a packed audience in Auckland tonight, Mitsubishi Motors New Zealand and AA Insurance took out the top honours for contact centre customer service winning the Supreme Awards category.

AA Insurance won the Diamond Award for contact centres with more than 50 seats, while Mitsubishi Motors took out the same category award for the best contact centre with less than 50 seats.

Diamond sponsor Randstad New Zealand says the quality of the entries in the prestigious national CRM Contact Centre Awards was impressive.

“In every category the dedication and passion for what they do is evident,” says Randstad National Manager for Contact Centre, Brooke Nelson.

“We know as recruitment and HR specialist that a skilled and happy workforce is crucial to the success of a company as they’re at the coalface of a business.

“They play a huge role in how customers perceive a company,” she says.

Outbound call centres are equally important to a company’s public perception and success, says Nelson.

Coca-Cola Amatil (NZ) Ltd won the Diamond Award for outbound Business-to-Business calling, while the Diamond Award for Outbound Business-to-Consumer Award went to Mercury Outbound Sales.

The annual CRM Contact Centre Awards recognise the efforts of contact centre staff across New Zealand. 

Country Manager of Randstad New Zealand, Brien Keegan said it’s been a pleasure to be involved in the Awards.

“Every finalist deserved to be there on the night. It’s a highly demanding industry and the dedication of the people and the contact centres’ achievements are very impressive,” he says.

The CRM Contact Centre Awards was introduced to New Zealand in 1997 to measure the quality of service delivered by contact centres over the telephone and internet, and to raise awareness of the impact this has upon their image.

This year’s awards ceremony attracted more than 720 people, reflecting the prestige of the event and the significance of the industry across the country.

Director of CRM Consulting, Laurie Smith, said it was a fantastic night celebrating the accomplishments within the industry.

"We’d like to congratulate the winners who are highly deserving of their awards, and thank each company who entered for their dedicated work.”

UPCOMING KEY DATEs

Key dates for CRM Contsulting 2018

February (dates to be advised): Breakfast events showcasing the 2017 winners

Friday 14th September 2018: CRM Contact Centre Awards Ceremony at the SKYCITY Convention Centre 

 

Sponsors

Diamond Sponsor
for the CRM Contact Centre Awards

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Gold Sponsor
for the CRM Contact Centre Awards

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Silver Sponsors

for the CRM Contact Centre Awards

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Live Chat Sponsor

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Judges' Favourites Sponsor

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