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In 2003 85 contact centres agreed to be included within the survey and around 2,800 evaluations were completed.
2003 award winners were:
Supreme Diamond Award
(1st in NZ overall) | Cerebos Gregg’s Ltd | Supreme Gold Award
2nd in NZ overall) | NZ Wine Society | Supreme Silver Award
(3rd in NZ overall) | Elders Finance | | Teleservices | Cerebos Gregg’s Ltd | | Online (Email/Web) | TNT Worldwide Express NZ | | Automotive | Toyota NZ | | Consumer Goods | Cerebos Gregg's | | Banking | Bank of New Zealand | | City Council | Auckland City | | Financial Services | Elders Finance | | General Services | TNT Worldwide Express NZ | | Hi Tech | Baycorp Advantage (NZ) | | Insurance | AXA New Zealand | | Mail Order | NZ Wine Society | | Media/Communication | Trade & Exchange | | Public Services | Department for Courts | | Retail/Distribution | Warehouse Stationery | | Telecommunications | Telecom New Zealand | | Transport & Travel | Intercity Group Ltd |
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Historical Results 
