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2005 Results PDF Print E-mail

The 2005 CRM Contact Centre Award winners were announced at a Cocktail Function at The Coast Bar in Auckland on Thursday 25th August in the presence of more than 370 guests.

Hosted by CRM Consulting Ltd and co-sponsored by Hays Contact Centres, The Great Scott Company, Lascom NZ Ltd and Zintel Group Ltd, the Awards have become a renowned event in the Contact Centre event calendar.

The 2005 results are as follows. (A media release and photos will be posted shortly):

SUPREME AWARDS
Diamond Award: First Place for Customer Service in New Zealand (Contact Centre with less than 50 seats) Cerebos Gregg’s Limited
Gold Award: Second Place for Customer Service in New Zealand (Contact Centre with less than 50 seats) Hanover Finance
Silver Award: Third Place for Customer Service in New Zealand (Contact Centre with less than 50 seats) EFTPOS New Zealand – Merchant Services
Diamond Award: First Place for Customer Service in New Zealand (Contact Centre with over 50 seats) Bank of New Zealand
Gold Award: Second Place for Customer Service in New Zealand (Contact Centre with over 50 seats) Mercury Energy
Silver Award: Third Place for Customer Service in New Zealand (Contact Centre with over 50 seats) The National Bank of New Zealand
CHANNEL AWARDS
Teleservices: First place for Telephone Customer Service in New Zealand Cerebos Gregg’s Limited
Teleservices: Second place for Telephone Customer Service in New Zealand Hanover Finance
Teleservices: Third place for Telephone Customer Service in New Zealand Dunedin City Council
Online (Web/Email): First place for Web/Email Customer Service in New Zealand ASB Bank
Online (Web/Email): Second place for Web/Email Customer Service in New Zealand Wellington City Council
Online (Web/Email): Third place for Web/Email Customer Service in New Zealand EFTPOS New Zealand Limited
INDUSTRY SECTOR AWARDS
Automotive Honda New Zealand
Banking Bank of New Zealand
City Council Dunedin City Council
Consumer Goods Cerebos Gregg's Limited
Energy Retail Mercury Energy
Financial Services Hanover Finance
General Services DHL Express (NZ) Limited
Helpdesk Services Answer and Message Services – Telecom New Zealand
Insurance Asteron Life Limited
Loyalty & Media Services SalesForce NZ Limited (Fly Buys)
Mail Order New Zealand Wine Society
Petroleum/Chemicals Distribution & Sales BP Oil New Zealand Limited
Public Services Ministry of Justice Collections Contact Centre
Retail/Distribution Services Fuji Xerox
Telecommunications & Internet Services Vodafone New Zealand Limited
Transport & Travel MAXX
 

Diamond Sponsor for the 2010 CRM Contact Centre Awards

Diamond Sponsor for the 2010 CRM Contact Centre Awards

CCiNZ 2010 Conference