| SUPREME AWARDS |
| Diamond Award: First Place for Customer Service in New Zealand (Contact Centre with less than 50 seats) | Hanover Finance |
| Gold Award: Second Place for Customer Service in New Zealand (Contact Centre with less than 50 seats) | EFTPOS New Zealand Ltd – Merchant Services |
| Silver Award: Third Place for Customer Service in New Zealand (Contact Centre with less than 50 seats) | Lion Nathan Liquor |
| Diamond Award: First Place for Customer Service in New Zealand (Contact Centre with over 50 seats) | Bank of New Zealand |
| Gold Award: Second Place for Customer Service in New Zealand (Contact Centre with over 50 seats) | New Zealand Post |
| Silver Award: Third Place for Customer Service in New Zealand (Contact Centre with over 50 seats) | Mercury Energy |
| ONLINE (WEB/EMAIL) |
| Online (Web/Email): First place for Web/Email Customer Service in New Zealand | Wellington City Council |
| Online (Web/Email): Second place for Web/Email Customer Service in New Zealand | Dunedin City Council |
| Online (Web/Email): Third place for Web/Email Customer Service in New Zealand | Career Services |
| INDUSTRY SECTOR AWARDS |
| Automotive | Mitsubishi Motors New Zealand |
| Banking | Bank of New Zealand |
| City Council | Wellington City Council |
| Consumer Goods | Lion Nathan Liquor |
| Energy Retail | Mercury Energy |
| Financial Services | Hanover Finance |
| General Services | DHL Express (NZ) Limited |
| Helpdesk Services | Answer and Message Services – Telecom New Zealand |
| Insurance | Sovereign |
| Mail Order & Loyalty | New Zealand Wine Society |
| Office Solutions | Fuji Xerox |
| Petroleum/Chemicals Distribution & Sales | Orica Chemnet |
| Public Services/SOE | AgriQuality Limited |
| Telecommunications & Internet Services | WorldxChange Communications Ltd |
| Transport & Travel | Maxx |
| OUTBOUND AWARDS |
| Diamond Award: First Place for Outbound Business to Business Calling in New Zealand | Telecom Sales & Retention Centre |
| Gold Award: Second Place for Outbound Business to Business Calling in New Zealand | Lion Nathan Liquor |
| Silver Award: Third Place for Outbound Business to Business Calling in New Zealand | DHL Express (NZ) Limited |
| Diamond Award: First Place for Outbound Business to Consumer Calling in New Zealand | Bank of New Zealand |
| Gold Award: Second Place for Outbound Business to Consumer Calling in New Zealand | The National Bank of New Zealand |
| Silver Award: Third Place for Outbound Business to Consumer Calling in New Zealand | Asteron Life Limited |
| MOST OUTSTANDING CUSTOMER SERVICE REPRESENTATIVES |
| Chosen by the CRM Judges for overall attitude, WOW factor and professionalism | Julie Evans
Mark Gray
Simon Friend |
Historical Results 
