| SUPREME AWARDS |
| Diamond Award: First Place for Customer Service in New Zealand (Contact Centre with less than 50 seats) |
Marley New Zealand Ltd |
| Gold Award: Second Place for Customer Service in New Zealand (Contact Centre with less than 50 seats) |
Pace |
| Silver Award: Third Place for Customer Service in New Zealand (Contact Centre with less than 50 seats) |
Wellington City Council |
| Diamond Award: First Place for Customer Service in New Zealand (Contact Centre with over 50 seats) |
Department of Internal Affairs |
| Gold Award: Second Place for Customer Service in New Zealand (Contact Centre with over 50 seats) |
Telecom Business Solutions |
| Silver Award: Third Place for Customer Service in New Zealand (Contact Centre with over 50 seats) |
The National Bank of New Zealand |
| ONLINE (WEB/EMAIL) |
| Online (Web/Email): First place for Web/Email Customer Service in New Zealand |
Wellington City Council |
| Online (Web/Email): Second place for Web/Email Customer Service in New Zealand |
Coca-Cola Amatil (NZ) Limited |
| Online (Web/Email): Third place for Web/Email Customer Service in New Zealand |
Auckland Regional Council - Maxx |
| INDUSTRY SECTOR AWARDS |
| Automotive |
Mitsubishi Motors New Zealand Ltd |
| Banking |
The National Bank of New Zealand |
| City/Regional Councils |
Wellington City Council |
| Courier Services |
Pace |
| Customer Support Services |
Marley New Zealand Ltd |
| Insurance |
Sovereign |
| Mail Order/Bookings |
New Zealand Wine Cellars Ltd |
| Office & Business Solutions |
Warehouse Stationery |
| Public Services/SOE |
AsureQuality Limited |
| Retail/Distribution Services |
Orica Chemnet |
| Telecommunications & Internet Services |
Telecom Business Solutions |
| Transport & Travel |
Pacific Horizon Motorhomes Ltd |
| OUTBOUND AWARDS |
| Diamond Award: First Place for Outbound Business to Business Calling in New Zealand |
Coca-Cola Amatil (NZ) Limited |
| Gold Award: Second Place for Outbound Business to Business Calling in New Zealand |
Telecom Outbound Customer Care |
| Silver Award: Third Place for Outbound Business to Business Calling in New Zealand |
DHL Express (NZ) Limited |
| Diamond Award: First Place for Outbound Business to Consumer Calling in New Zealand |
The National Bank of New Zealand |
| Gold Award: Second Place for Outbound Business to Consumer Calling in New Zealand |
Telecom Outbound Customer Care |
| Silver Award: Third Place for Outbound Business to Consumer Calling in New Zealand |
New Zealand Wine Cellars Ltd |
| FAVOURITE OUTBOUND REPRESENTATIVE AS VOTED BY THE CRM CONSULTING JUDGES (Alphabetical Order) |
| Kenny Chan |
ANZ |
| Marcus Wulf |
Coca-Cola Amatil (NZ) Limited |
| Theo Roodakker |
The National Bank of New Zealand |
| FAVOURITE INBOUND REPRESENTATIVES VOTED BY THE CRM CONSULTING JUDGES (Alphabetical Order) |
| Amber Wright |
Marley New Zealand Limited |
| Samantha Lovie |
Telecom Business Solutions |
