The CRM Contact Centre Awards Ceremony for this year will be held on Friday 24 September at the SKYCITY Convention Centre, 88 Federal Street, Auckland.
The Awards function will commence at 6.00pm with pre-dinner drinks, followed by a sumptuous buffet dinner accompanied by table wine and official presentation of the CRM Contact Centre Awards.
Following the Awards Ceremony, a live band will provide entertainment until around midnight. Dress attire for the evening will be Formal but not Black Tie.
Bring along your team to share in what has now become known as the ‘Oscars’ of the Contact Centre industry in New Zealand. The judges for this year’s Awards will also be naming their ‘favourite Customer Service Representatives and Telesales Representatives’, so be sure to bring along your frontline staff as they may be a recipient of one of these Special Awards.
Also included in this year's CRM Contact Centre Awards programme will be the inclusion of three inaugural CCiNZ Awards (Team Leader of the Year and Contact Centre Manager of the Year - Under 50 Seats & Over 50 Seats).
The Awards Ceremony and Dinner is priced at $195.00 + GST per person or alternatively you may wish to purchase a table for 10 at $1,850.00 + GST.
Places are strictly limited; therefore we recommend that you book early. Please click on the link below to register your company
Diamond Sponsor for the 2010 CRM Contact Centre Awards
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Welcome to the CRM Consulting website
The CRM Contact Centre Awards were introduced to New Zealand in 1997 by The Startel Group, as a means of providing an annual 'snap-shot' of how New Zealand Contact Centres are responding to customer enquiries over the telephone and Internet.
Following the closure of The Startel Group in October 2003, Laurie Smith previously with Startel for 14 years and organiser of the Awards since they were introduced to New Zealand in 1997, has purchased the license to continue with the CRM Customer Service Awards and associated mystery shopping programs under her own company CRM Consulting Limited. All current and historical data for the Awards has now become the intellectual property of CRM Consulting Limited.
The CRM Contact Centre Awards have gained considerable momentum over the last eleven years with more companies realising the importance of providing their customers with superior customer service.
The objective of the survey is to measure the quality of service delivered by Contact Centres over the telephone and Internet, and to raise awareness of the impact that this has upon their image. The survey also provides benchmarking data against which individual performance can be measured, highlighting specific areas of strength and weakness in relation to the performance of other Contact Centres.
Diamond Sponsor for the 2010 CRM Contact Centre Awards
