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Pre Audit Live Chat Benchmark Report

2017 pre audit live chat benchmark report

Individual Live Chat analysis

Your performance in the Live Chat Audit benchmarked against:

  • NZ Live Chat Average in the 2016 CRM Contact Centre Awards (new participants)
  • Best in Live Chat for the 2016 CRM Contact Centre Awards
  • Importance/Performance Matrix identifying strengths and weaknesses of your Contact Centre
  • Recommendations

pricing options

Option A - $550.00 + GST
5 live chats

Option B - $750.00 + GST
7 live chats

Option C - $995.00 + GST
10 live chats

All the above Reports will include hard copies of the live chat communications.

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