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2021 AWARDS OUTBOUND BENCHMARK REPORT B2B & B2C

Contents of the Report 

This contains your performance in each of the calls versus:

  • Business to Business/Business to Consumer sector averages in the 2021 CRM Contact Centre Awards
  • Best in the Business to Business/Business to Consumer sector in the 2021 CRM Contact Centre Awards
  • New Zealand outbound calling overall averages in the 2021 CRM Contact Centre Awards
  • Individual call breakdown i.e. CSR name and ranking of each evaluation criteria, along with relevant comments
  • Importance/Performance matrix - identifying strengths and priority areas for improvement based on their importance to your organisation.
  • Recommendations

 

Pricing 

EVALUATING 20 IN-HOUSE CALLS $2,050.00 + GST