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Pre Audit Live Chat Benchmark Report

2018 pre audit live chat benchmark report

To help you ensure your team is working to their maximum potential by the commencement date for the Awards, we suggest you commission a snap shot audit of the current service being offered by your Live Chat team. This will enable you to highlight strengths, identify points of weakness and act quickly to improve overall performance. Even a slight improvement could see your Live Chat team receiving applause, accolades and an abundance of valuable publicity when the results are announced in September!!!

Live Chat 

  • Individual Analysis for each Live Chat interaction
  • Your performance in the Customer Service Audit benchmarked against:

          *  NZ Live Chat Average in the 2017 CRM Contact Centre Awards

          *  Best in Live Chat in the 2017 CRM Contact Centre Awards

  • Importance/Performance Matrix identifying strengths and weaknesses of your Live Chat team
  • Recommendations

pricing options

Option A - $650.00 + GST
5 live chats

Option B - $850.00 + GST
7 live chats

Option C - $1,095.00 + GST
10 live chats

All the above Reports will include hard copies of the live chat communications.

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