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The 2017 CRM Awards Daytime Conference

earlybird booking - Book before 8 SEPTEMBER and it’s just $225 +GST or $200 +GST PER PERSON FOR 2 OR MORE AttendeeS!

As a preceding event to the CRM Awards, we're running a daytime CRM Summit at SKYCITY.

Join our fantastic lineup of industry professionals then choose two sites to visit between AA Insurance, Paymark and Qantas.

You’ll be engaged with presenters both within and out of the industry offering immense opportunity to grow and network.
8.30am: Registration Desk Opens
9am-9.10am: Welcome from Laurie Smith, CRM Consulting and MC Chris Lakatani
9.10am-9.50am: Rose Judson - My Journey from the Frontline to National Manager
She’s one of the most successful managers to win multiple and consecutive CRM Diamond Awards in the entire CRM Award history. But what has it taken and what has she learnt? Hear what she has to say about the resilience and skills needed behind her fascinating journey from the frontline to National Customer Care Manager.
9.55am-10.15am: Morning Tea
10.20am-11.00am Skills: Eileen Oliver-Free - Leadership
Fresh from the recent CCiNZ Conference, Eileen is Head of Commercial for Skills, one of New Zealand’s leading workplace training organisations.  She has a tonne of insight to share from her experience about what you can do to stay ahead with your teams into the 2020’s.
11.05am-11.40am: Randstad: Competing to be The Employer of Choice - What Employees Want - A Panel with Sarah Humm
Attracting the best people is hard work but we have a panel of undisputed winners. The Randstad Awards are given each year to the most sought after places of employment so make the most of this very rare opportunity to build your employment brand.
11.45am-12.15pm: Fusion 5: Social Media in The Contact Centre - Malini Nambiar and Dan Sykes
Learn about the tidal wave of Social Media and managing that burgeoning channel of contact. Just what should we consider and what tools are out there? What about Chat and AI? Malini and Dan from Fusion5. take us through their coalface experience from contact centres across the globe.
12.20pm-12.55pm: LUNCH
1.00pm: DEPART for the 1st Site Visit
1.15pm-2pm: 1st Site Visit Choose between AA/Qantas/Paymark
2.15pm-3pm: 2nd Site Visit Choose between AA/Qantas/Paymark

Our day will end at the last site visit then it’s off to get ready for the largest Contact Centre Industry event for the year - The 2017 CRM Awards!


Places are strictly limited; therefore we recommend that you book early.

Your places will be reserved immediately, and an invoice forwarded in due course.

Please Complete the Following Form and Submit