SUPREME AWARDS |
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Under 50 Seats |
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| DIAMOND AWARD 1st Place for Customer Service in NZ (Contact Centre with under 50 seats) |
GOLD AWARD 2nd Place for Customer Service in NZ (Contact Centre with under 50 seats) |
SILVER AWARD 3rd Place for Customer Service in NZ (Contact Centre with under 50 seats) |
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| Mitsubishi Motors New Zealand Limited | Toyota New Zealand Limited | AsureQuality Limited | |||||||||
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Over 50 Seats |
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| DIAMOND AWARD 1st Place for Customer Service in NZ (Contact Centre with over 50 seats) |
GOLD AWARD 2nd Place for Customer Service in NZ (Contact Centre with over 50 seats) |
SILVER AWARD 3rd Place for Customer Service in NZ (Contact Centre with over 50 seats) |
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| AA Insurance | Meridian Energy | NZ Transport Agency | |||||||||
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ONLINE WEB/EMAIL |
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| 1st place for Web/Email Customer Service in NZ |
2nd place for Web/Email Customer Service in NZ |
3rd place for Web/Email Customer Service in NZ |
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| NZCU South | Mitsubishi Motors New Zealand Limited | Coca-Cola Amatil (NZ) Limited | |||||||||
INDUSTRY SECTOR AWARDS |
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| BANKING | BUSINESS HELPDESK | BUSINESS SUPPORT SERVICES | |||||||||
| NZCU South | Paymark | BNZ Partners | |||||||||
| COLLECTIONS | COMMERCIAL SALES & SUPPORT | CONSUMER GOODS | |||||||||
| Baycorp New Zealand | Meridian Energy (Business) | Coca-Cola Amatil (NZ) Limited | |||||||||
| COURIER SERVICES | CUSTOMER SUPPORT SERVICES | ENERGY RETAIL | |||||||||
| DHL Express (NZ) Limited | SKY Television | Mercury Inbound Sales | |||||||||
| FINANCIAL SUPPORT SERVICES | INSURANCE | PUBLIC SERVICES/SOE | |||||||||
| Flexi Cards | AA Insurance | AsureQuality Limited | |||||||||
| RETAIL SUPPORT SERVICES | TECHNICAL HELPDESK | TRANSPORT & TRAVEL | |||||||||
| Ballance Agri-Nutrients | Skinny Mobile | Mitsubishi Motors New Zealand Limited | |||||||||
OUTBOUND AWARDS |
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| DIAMOND AWARD 1st Place for Outbound Business to Business Calling in New Zealand |
GOLD AWARD 2nd Place for Outbound Business to Business Calling in New Zealand |
SILVER AWARD 3rd Place for Outbound Business to Business Calling in New Zealand |
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| Coca-Cola Amatil (NZ) Limited | Meridian Energy | BNZ Partners | |||||||||
| DIAMOND AWARD 1st Place for Outbound Business to Consumer Calling in New Zealand |
GOLD AWARD 2nd Place for Outbound Business to Consumer Calling in New Zealand |
SILVER AWARD 3rd Place for Outbound Business to Consumer Calling in New Zealand |
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| Mercury Outbound Sales | Debitsuccess | Kiwibank | |||||||||
FAVOURITE CSR’S VOTED BY THE CRM CONSULTING JUDGES (Alphabetical Order) |
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| Corbin Pearce Debitsuccess |
Miria Wanden Toyota New Zealand Limited |
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| Nicholas Grant Fisher Funds |
Scott Tynan AsureQuality Limited |
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| Tafaoga Kamoto Mitsubishi Motors New Zealand |
Timothy Morgan Asteron Life |
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FAVOURITE OUTBOUND REPRESENTATIVES VOTED BY THE CRM CONSULTING JUDGES (Alphabetical Order) |
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| James Lockie BNZ Partners |
Kosetelo Teofilo Coca-Cola Amatil (NZ) Limited |
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| Rachel Lugg Meridian Energy |
Romina Khambatta Mercury Outbound Sales |
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