contact-info-header.jpg facebook-btn.jpg

2023 Results

SUPREME AWARDS

Under 50 Seats

DIAMOND AWARD
1st Place for Customer Service in NZ 
(Contact Centre with under 50 seats)
GOLD AWARD
2nd Place for Customer Service in NZ
(Contact Centre with under 50 seats)
SILVER AWARD
3rd Place for Customer Service in NZ
(Contact Centre with under 50 seats)
Fisher Funds Ballance Agri-Nutrients New Zealand Steel
 

 Over 50 Seats

DIAMOND AWARD
1st Place for Customer Service in NZ
(Contact Centre with over 50 seats)
GOLD AWARD
2nd Place for Customer Service in NZ
(Contact Centre with over 50 seats)
SILVER AWARD
3rd Place for Customer Service in NZ
(Contact Centre with over 50 seats)
DHL Express (NZ) Limited Christchurch City Council Debitsuccess by Xplor

Diamond Awards: Sponsored by Skills Group - Presented by Manu Pelelei
Gold Awards: Sponsored by Randstad - Presented by Elizabeth Taylor & Mark Allan
Silver Awards: Sponsored by LearningPlanet - Presented by Craig McFadyen & Derek Good

OMNICHANNEL
DIAMOND AWARD
1st Place for Omnichannel 
GOLD AWARD
2nd Place for Omnichannel
SILVER AWARD
3rd Place for Omnichannel
Fisher Funds Slingshot Countdown

 

ONLINE WEB/EMAIL
1st Place for Web/Email Customer Service in NZ 2nd Place for Web/Email Customer Service in NZ 3rd Place for Web/Email Customer Service in NZ
Fisher Funds Ballance Agri-Nutrients
NZ Automobile Association
 No Sponsor for Email
CUSTOMER RETENTION
1st Place for Customer Retention     in NZ 2nd Place for Customer Retention    in NZ 3rd Place for Customer Retention    in NZ
Slingshot Genesis Energy 2degrees
 No Sponsor for Customer Retention
LIVE CHAT
DIAMOND AWARD
1st Place for Live Chat in NZ 
GOLD AWARD
2nd Place for Live Chat in NZ 
SILVER AWARD
3rd Place for Live Chat in NZ 
 Fisher Funds Home Express Slingshot
 
SOCIAL MEDIA
DIAMOND AWARD
1st Place for Social Media in NZ 
GOLD AWARD
2nd Place for Social Media in NZ
SILVER AWARD
3rd Place for Social Media in NZ 
ANZ Fisher Funds Greater Wellington

Sponsor for Live Chat, Social Media & Omnichannel: 

Great Outcomes - Presented by Giles Potter

INDUSTRY SECTOR AWARDS
AUTOMOTIVE BUSINESS SUPPORT SERVICES COLLECTIONS
NZ Automobile Association FleetPartners Lifestyle Money
COMMERCIAL SALES & SUPPORT CONSUMER SUPPORT SERVICES CUSTOMER SUPPORT SERVICES
DuluxGroup My Food Bag New Zealand Steel
ENERGY RETAIL FARMING SUPPORT SERVICES FINANCIAL SUPPORT SERVICES
2degrees Power Ballance Agri-Nutrients Fisher Funds
INBOUND SALES MEMBER SUPPORT SERVICES NOT-FOR-PROFIT SUPPORT SERVICES
Slingshot Debitsuccess by Xplor Netsafe
ONLINE SUPPORT SERVICES PUBLIC SERVICES RETAIL & ONLINE SUPPORT SERVICES
TAB Christchurch City Council Countdown
SALES & RETENTION TECHNICAL HELPDESK TRANSPORTATION SERVICES 
Genesis Energy Orcon DHL Express (NZ) Limited 

Sponsor for Industry Awards is Phone Plus Business Services
Presented by Joshua Milner

OUTBOUND AWARDS
DIAMOND AWARD
1st Place for Outbound Business to Business Calling in NZ 
GOLD AWARD
2nd Place for Outbound Business to Business Calling in NZ 
SILVER AWARD
3rd Place for Outbound Business to Business Calling in NZ 
Genesis Energy Tower NZ Automobile Association
DIAMOND AWARD
1st Place for Outbound Business to Consumer - Customer Care 
GOLD AWARD
2nd Place for Outbound Business to Consumer - Customer Care  
SILVER AWARD
3rd Place for Outbound Business to Consumer - Customer Care  
Fisher Funds Lifestyle Money Genesis Manaaki Kenehi
DIAMOND AWARD
1st Place for Outbound Business to Consumer - Sales 
GOLD AWARD
2nd Place for Outbound Business to Consumer - Sales
SILVER AWARD
3rd Place for Outbound Business to Consumer - Sales 
Slingshot 2degrees Tower

Diamond Awards: Sponsored by Skills Group - Presented by Manu Pelelei 
Gold Awards: Sponsored by Randstad - Presented by Elizabeth Taylor & Mark Allan
Silver Awards: Sponsored by LearningPlanet - Presented by Craig McFadyen & Derek Good

INBOUND AGENTS OF THE YEAR VOTED BY THE CRM CONSULTING JUDGES (ALPHABETICAL ORDER)
Andria Simonsen-Barrett
Home Express
Jessica McLeod
Ballance Agri-Nutrients
Kelly Smith
Debitsuccess by Xplor
Medha Dighe
Slingshot
Rendell Iki
Fisher Funds
 
OUTBOUND AGENTS OF THE YEAR VOTED BY THE CRM CONSULTING JUDGES (ALPHABETICAL ORDER)
Bessie Miller
Lifestyle Money
Cecilia Pedersen
Debitsuccess by Xplor
Jimmy Walker
Fisher Funds
Kyra Inia
Genesis Energy
Michael Holman
2degrees
 

Sponsor for Agent of the Year Awards is Verint
Awards Presented by Leana Marx and Jeff Tennant