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CRM Consulting Ltd :: 2020 Results
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2020 Results

 

SUPREME AWARDS

Under 50 Seats

DIAMOND AWARD
1st Place for Customer Service in NZ 
(Contact Centre with under 50 seats)
GOLD AWARD
2nd Place for Customer Service in NZ
(Contact Centre with under 50 seats)
SILVER AWARD
3rd Place for Customer Service in NZ
(Contact Centre with under 50 seats)
Home Direct Fisher Funds Coca-Cola Amatil (NZ) Limited
 

 Over 50 Seats

DIAMOND AWARD
1st Place for Customer Service in NZ
(Contact Centre with over 50 seats)
GOLD AWARD
2nd Place for Customer Service in NZ
(Contact Centre with over 50 seats)
SILVER AWARD
3rd Place for Customer Service in NZ
(Contact Centre with over 50 seats)

DHL Express (NZ) Limited

Slingshot Customer Service Mercury
Diamond Awards: Sponsored & Presented by Madison 
Gold Awards: Sponsored & Presented by Skills 
Silver Awards: Sponsored & Presented by LearningPlanet 
online web/email
1st place for Web/Email 
Customer Service in NZ
2nd place for Web/Email 
Customer Service in NZ
3rd place for Web/Email 
Customer Service in NZ
Fisher Funds Home Direct Rabobank
customer retention
1st place for Customer Retention
 in NZ
2nd place for Customer Retention
 in NZ
3rd place for Customer Retention
 in NZ
Orcon Mercury Slingshot
live chat
DIAMOND AWARD 
1st place for Live Chat in NZ
GOLD AWARD
 2nd place for Live Chat in NZ
SILVER AWARD
    3rd place for Live Chat in NZ
Fisher Funds Home Direct Coca-Cola Amatil (NZ) Limited
SOCIAL MEDIA
DIAMOND AWARD 
1st place for Social Media in NZ
GOLD AWARD
2nd place for 
Social Media in NZ
SILVER AWARD
3rd place for 
Social Media in NZ
ANZ Mercury Orcon
Sponsors for Live Chat & Social Media:
Diamond Awards: Sponsored & Presented by Madison 
Gold Awards: Sponsored & Presented by Skills 
Silver Awards: Sponsored & Presented by LearningPlanet 
 
INDUSTRY SECTOR AWARDS
BUSINESS SUPPORT SERVICES COLLECTIONS COMMERCIAL SALES & SUPPORT
Orcon Home Direct DuluxGroup
 
CONSUMER SUPPORT SERVICES CUSTOMER SUPPORT SERVICES ENERGY RETAIL
Coca-Cola Amatil (NZ) Limited Slingshot Customer Service Mercury
 
FINANCIAL SUPPORT SERVICES INBOUND SALES PUBLIC SERVICES
Home Direct Coca-Cola Amatil (NZ) Limited Christchurch City Council
 
RETAIL/ONLINE SUPPORT SERVICES SALES & RETENTION TECHNICAL HELPDESK
Countdown Genesis Energy Orcon
     
  TRANSPORTATION SERVICES   
  DHL Express (NZ) Limited  
OUTBOUND AWARDS
DIAMOND AWARD
1st Place for Outbound Business to Business Calling in New Zealand
GOLD AWARD
2nd Place for Outbound Business to Business Calling in New Zealand
SILVER AWARD
3rd Place for Outbound Business to Business Calling in New Zealand
Coca-Cola Amatil (NZ) Limited Orcon Genesis Energy
 
DIAMOND AWARD
1st Place for Outbound Business to Consumer Calling in New Zealand
GOLD AWARD
2nd Place for Outbound Business to Consumer Calling in New Zealand
SILVER AWARD
3rd Place for Outbound Business to Consumer Calling in New Zealand
Fisher Funds Mercury

Slingshot

     
Diamond Awards: Sponsored & Presented by Madison 
Gold Awards: Sponsored & Presented by Skills 
Silver Awards: Sponsored & Presented by LearningPlanet 
FAVOURITE CSR'S VOTED BY THE CRM CONSULTING JUDGES (ALPHABETICAL ORDER)
Andria Simonsen-Barrett
Home Direct
Paul Smith
Genesis Energy
Rebecca Handley
Rabobank
Shanon Richards
Slingshot Customer Service
Sheshan Dimbulane
Fisher Funds
 
FAVOURITE outbound representatives VOTED BY THE CRM CONSULTING JUDGES (ALPHABETICAL ORDER)
Deepti Garg
Slingshot
Ivan Bong
Coca-Cola Amatil (NZ) Limited
Philip Tong
Fisher Funds
Romina Khambatta
Mercury
Sela Latu
Home Direct
 

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