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2018 Results

SUPREME AWARDS

Under 50 Seats

DIAMOND AWARD
1st Place for Customer Service in NZ 
(Contact Centre with under 50 seats)
GOLD AWARD
2nd Place for Customer Service in NZ
(Contact Centre with under 50 seats)
SILVER AWARD
3rd Place for Customer Service in NZ
(Contact Centre with under 50 seats)
Mitsubishi Motors New Zealand Limited Mercury Inbound Sales Fisher Funds
 

 Over 50 Seats

DIAMOND AWARD
1st Place for Customer Service in NZ
(Contact Centre with over 50 seats)
GOLD AWARD
2nd Place for Customer Service in NZ
(Contact Centre with over 50 seats)
SILVER AWARD
3rd Place for Customer Service in NZ
(Contact Centre with over 50 seats)

DHL Express (NZ) Limited

NZ Automobile Association Meridian Energy
 
LIVE CHAT
DIAMOND AWARD 
1st place for Live Chat in NZ
GOLD AWARD
 2nd place for Live Chat in NZ
SILVER AWARD
    3rd place for Live Chat in NZ
Fisher Funds ANZ Home Direct
cuStomer retention
Customer Retention: 1st place Customer Retention: 2nd place Customer Retention: 3rd place
Mercury Sales Meridian Energy New Zealand Media & Entertainment (NZME)
ONLINE WEB/EMAIL
1st place for Web/Email 
Customer Service in NZ
2nd place for Web/Email 
Customer Service in NZ
3rd place for Web/Email 
Customer Service in NZ
Toyota New Zealand Limited Paymark Mitsubishi Motors New Zealand Limited
 
INDUSTRY SECTOR AWARDS
AUTOMOTIVE BUSINESS SUPPORT SERVICES COLLECTIONS
Mitsubishi Motors New Zealand Limited Paymark Home Direct
 
COMMERCIAL SALES & SUPPORT  CONSUMER SUPPORT SERVICES CUSTOMER SUPPORT SERVICES
Meridian Energy (Business) Coca-Cola Amatil (NZ) Limited NZ Automobile Association
 
ENERGY RETAIL FINANCIAL SUPPORT SERVICES PUBLIC SERVICES/SOE
Mercury Inbound Sales Fisher Funds New Zealand Post
 
RETAIL SUPPORT SERVICES TECHNICAL HELPDESK TRANSPORTATION SERVICES
Ballance Agr-Nutrients Skinny DHL Express (NZ) Limited
     
OUTBOUND AWARDS
DIAMOND AWARD
1st Place for Outbound Business to Business Calling in New Zealand
GOLD AWARD
2nd Place for Outbound Business to Business Calling in New Zealand
SILVER AWARD
3rd Place for Outbound Business to Business Calling in New Zealand
Coca-Cola Amatil (NZ) Limited Mercury Outbound Sales Meridian Energy
 
DIAMOND AWARD
1st Place for Outbound Business to Consumer Calling in New Zealand
GOLD AWARD
2nd Place for Outbound Business to Consumer Calling in New Zealand
SILVER AWARD
3rd Place for Outbound Business to Consumer Calling in New Zealand
Mercury Outbound Sales Transaction Services Group

Fisher Funds

FAVOURITE OUTBOUND REPRESENTATIVES VOTED BY THE CRM CONSULTING JUDGES (Alphabetical order)
Adam Tran Mercury
Emma Duncan Toyota New Zealand
Jesse Aspinall NZ Automobile Association
Nicole Handcock Mitsubishi Motors New Zealand Limited
Rakesh Prasad Countdown
FAVOURITE OUTBOUND REPRESENTATIVES VOTED BY THE CRM CONSULTING JUDGES (Alphabetical order)                                             
Amy Heisifa Coca-Cola Amatil (NZ) Limited
Hannah Anderson Coca-Cola Amatil (NZ) Limited
Olivia Hicks Transaction Services Group
Shay Shao Mercury
Tristan Luey Meridian Energy