SUPREME AWARDS |
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Under 50 Seats |
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| DIAMOND AWARD 1st Place for Customer Service in NZ (Contact Centre with under 50 seats) |
GOLD AWARD 2nd Place for Customer Service in NZ (Contact Centre with under 50 seats) |
SILVER AWARD 3rd Place for Customer Service in NZ (Contact Centre with under 50 seats) |
| Mitsubishi Motors New Zealand Limited | Mercury Inbound Sales | Fisher Funds |
|
Over 50 Seats |
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| DIAMOND AWARD 1st Place for Customer Service in NZ (Contact Centre with over 50 seats) |
GOLD AWARD 2nd Place for Customer Service in NZ (Contact Centre with over 50 seats) |
SILVER AWARD 3rd Place for Customer Service in NZ (Contact Centre with over 50 seats) |
|
DHL Express (NZ) Limited |
NZ Automobile Association | Meridian Energy |
LIVE CHAT |
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| DIAMOND AWARD 1st place for Live Chat in NZ |
GOLD AWARD 2nd place for Live Chat in NZ |
SILVER AWARD 3rd place for Live Chat in NZ |
| Fisher Funds | ANZ | Home Direct |
cuStomer retention |
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| Customer Retention: 1st place | Customer Retention: 2nd place | Customer Retention: 3rd place |
| Mercury Sales | Meridian Energy | New Zealand Media & Entertainment (NZME) |
ONLINE WEB/EMAIL |
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| 1st place for Web/Email Customer Service in NZ |
2nd place for Web/Email Customer Service in NZ |
3rd place for Web/Email Customer Service in NZ |
| Toyota New Zealand Limited | Paymark | Mitsubishi Motors New Zealand Limited |
INDUSTRY SECTOR AWARDS |
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| AUTOMOTIVE | BUSINESS SUPPORT SERVICES | COLLECTIONS |
| Mitsubishi Motors New Zealand Limited | Paymark | Home Direct |
| COMMERCIAL SALES & SUPPORT | CONSUMER SUPPORT SERVICES | CUSTOMER SUPPORT SERVICES |
| Meridian Energy (Business) | Coca-Cola Amatil (NZ) Limited | NZ Automobile Association |
| ENERGY RETAIL | FINANCIAL SUPPORT SERVICES | PUBLIC SERVICES/SOE |
| Mercury Inbound Sales | Fisher Funds | New Zealand Post |
| RETAIL SUPPORT SERVICES | TECHNICAL HELPDESK | TRANSPORTATION SERVICES |
| Ballance Agr-Nutrients | Skinny | DHL Express (NZ) Limited |
OUTBOUND AWARDS |
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| DIAMOND AWARD 1st Place for Outbound Business to Business Calling in New Zealand |
GOLD AWARD 2nd Place for Outbound Business to Business Calling in New Zealand |
SILVER AWARD 3rd Place for Outbound Business to Business Calling in New Zealand |
| Coca-Cola Amatil (NZ) Limited | Mercury Outbound Sales | Meridian Energy |
| DIAMOND AWARD 1st Place for Outbound Business to Consumer Calling in New Zealand |
GOLD AWARD 2nd Place for Outbound Business to Consumer Calling in New Zealand |
SILVER AWARD 3rd Place for Outbound Business to Consumer Calling in New Zealand |
| Mercury Outbound Sales | Transaction Services Group |
Fisher Funds |
 |
 |
2018 Results
FAVOURITE REPRESENTATIVES VOTED BY THE CRM CONSULTING JUDGES (Alphabetical order) |
|
| Adam Tran | Mercury |
| Emma Duncan | Toyota New Zealand |
| Jesse Aspinall | NZ Automobile Association |
| Nicole Handcock | Mitsubishi Motors New Zealand Limited |
| Rakesh Prasad | Countdown |
FAVOURITE OUTBOUND REPRESENTATIVES VOTED BY THE CRM CONSULTING JUDGES (Alphabetical order) |
|
| Amy Heisifa | Coca-Cola Amatil (NZ) Limited |
| Hannah Anderson | Coca-Cola Amatil (NZ) Limited |
| Olivia Hicks | Transaction Services Group |
| Shay Shao | Mercury |
| Tristan Luey | Meridian Energy |