SUPREME AWARDS |
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Under 50 Seats |
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| DIAMOND AWARD 1st Place for Customer Service in NZ (Contact Centre with under 50 seats) |
GOLD AWARD 2nd Place for Customer Service in NZ (Contact Centre with under 50 seats) |
SILVER AWARD 3rd Place for Customer Service in NZ (Contact Centre with under 50 seats) |
| Home Direct | Toyota New Zealand | Fisher Funds |
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Over 50 Seats |
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| DIAMOND AWARD 1st Place for Customer Service in NZ (Contact Centre with over 50 seats) |
GOLD AWARD 2nd Place for Customer Service in NZ (Contact Centre with over 50 seats) |
SILVER AWARD 3rd Place for Customer Service in NZ (Contact Centre with over 50 seats) |
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DHL Express (NZ) Limited |
Debitsuccess by Xplor | Slingshot Customer Service |
Diamond Awards: Sponsored & Presented by Madison
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ONLINE WEB/EMAIL |
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| 1st place for Web/Email Customer Service in NZ |
2nd place for Web/Email Customer Service in NZ |
3rd place for Web/Email Customer Service in NZ |
| Fisher Funds | Toyota New Zealand | Home Direct |
CUSTOMER RETENTION |
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| 1st place for Customer Retention in NZ |
2nd place for Customer Retention in NZ |
3rd place for Customer Retention in NZ |
| Slingshot | Orcon | Genesis Energy |
| No Sponsor for Email or Customer Retention | ||
LIVE CHAT |
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| DIAMOND AWARD 1st place for Live Chat in NZ |
GOLD AWARD 2nd place for Live Chat in NZ |
SILVER AWARD 3rd place for Live Chat in NZ |
| Fisher Funds | Coca-Cola Europacific Partners New Zealand | Home Direct |
SOCIAL MEDIA |
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| DIAMOND AWARD 1st place for Social Media in NZ |
GOLD AWARD 2nd place for Social Media in NZ |
SILVER AWARD 3rd place for Social Media in NZ |
| ANZ | Toyota New Zealand | Meridian Energy |
| Sponsor for Live Chat & Social Media: Great Outcomes |
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INDUSTRY SECTOR AWARDS |
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| AUTOMOTIVE | BUSINESS SUPPORT SERVICES | COLLECTIONS |
| Toyota New Zealand | Orcon Business | Home Direct |
| COMMERCIAL SALES & SUPPORT | CONSUMER SUPPORT SERVICES | CUSTOMER SUPPORT SERVICES |
| DuluxGroup | Coca-Cola Europacific Partners New Zealand |
Debitsuccess by Xplor |
| ENERGY RETAIL | FARMING SUPPORT SERVICES | FINANCIAL SUPPORT SERVICES |
| Mercury | Ballance Agri-Nutrients | Home Direct |
| INBOUND SALES | ONLINE SUPPORT SERVICES | PUBLIC SERVICES |
| Coca-Cola Europacific Partners New Zealand |
Online Republic | Christchurch City Council |
| RETAIL & ONLINE SUPPORT SERVICES | SALES & RETENTION | TECHNICAL HELPDESK |
| Countdown | Genesis Energy | Slingshot |
| TRANSPORTATION SERVICES | ||
| DHL Express (NZ) Limited | ||
| Diamond Awards: Sponsored & Presented by Madison Gold Awards: Sponsored & Presented by Skills Silver Awards: Sponsored & Presented by LearningPlanet |
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OUTBOUND AWARDS |
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| DIAMOND AWARD 1st Place for Outbound Business to Business Calling in New Zealand |
GOLD AWARD 2nd Place for Outbound Business to Business Calling in New Zealand |
SILVER AWARD 3rd Place for Outbound Business to Business Calling in New Zealand |
| Coca-Cola Europacific Partners New Zealand | Orcon | Genesis Energy |
| DIAMOND AWARD 1st Place for Outbound Business to Consumer - Customer Care in New Zealand |
GOLD AWARD 2nd Place for Outbound Business to Consumer - Customer Care in New Zealand |
SILVER AWARD 3rd Place for Outbound Business to Consumer - Customer Care in New Zealand |
| Fisher Funds | Genesis Manaaki Kenehi |
Debitsuccess by Xplor |
| DIAMOND AWARD 1st Place for Outbound Business to Consumer - Sales in New Zealand |
GOLD AWARD 2nd Place for Outbound Business to Consumer - Sales in New Zealand |
SILVER AWARD 3rd Place for Outbound Business to Consumer - Sales in New Zealand |
| Slingshot | Orcon | Mercury |
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FAVOURITE CSR'S VOTED BY THE CRM CONSULTING JUDGES (ALPHABETICAL ORDER) |
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| Ashwin Rasanayagam Fisher Funds |
Cecilia Pedersen Debitsuccess by Xplor |
Gerhardt Reibstirn Ballance Agri Nutrients |
| Jay Margraff Stuff Fibre |
John Gamboa Mercury |
Lori Haggerty Fisher Funds |
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Shobha Singh
Home Direct |
Sydney Howe Toyota New Zealand |
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FAVOURITE OUTBOUND REPRESENTATIVES VOTED BY THE CRM CONSULTING JUDGES (ALPHABETICAL ORDER) |
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| Karla Abrigo Slingshot |
Kalasia Senico Fisher Funds |
Lilika Kauhala Coca-Cola Europacific Partners New Zealand |
| Linda Scott Genesis Manaaki Kenehi |
Nitika Gulati Orcon |
Pale Tavae Home Direct |