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CRM Consulting Ltd :: 2021 Results
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2021 Results

SUPREME AWARDS

Under 50 Seats

DIAMOND AWARD
1st Place for Customer Service in NZ 
(Contact Centre with under 50 seats)
GOLD AWARD
2nd Place for Customer Service in NZ
(Contact Centre with under 50 seats)
SILVER AWARD
3rd Place for Customer Service in NZ
(Contact Centre with under 50 seats)
Home Direct Toyota New Zealand Fisher Funds
 

 Over 50 Seats

DIAMOND AWARD
1st Place for Customer Service in NZ
(Contact Centre with over 50 seats)
GOLD AWARD
2nd Place for Customer Service in NZ
(Contact Centre with over 50 seats)
SILVER AWARD
3rd Place for Customer Service in NZ
(Contact Centre with over 50 seats)

DHL Express (NZ) Limited

Debitsuccess by Xplor Slingshot Customer Service
Diamond Awards: Sponsored & Presented by Madison 
Gold Awards: Sponsored & Presented by Skills 
Silver Awards: Sponsored & Presented by LearningPlanet 
ONLINE WEB/EMAIL
1st place for Web/Email 
Customer Service in NZ
2nd place for Web/Email 
Customer Service in NZ
3rd place for Web/Email 
Customer Service in NZ
Fisher Funds Toyota New Zealand Home Direct
CUSTOMER RETENTION
1st place for Customer Retention
 in NZ
2nd place for Customer Retention
 in NZ
3rd place for Customer Retention
 in NZ
Slingshot Orcon Genesis Energy
No Sponsor for Email or Customer Retention
LIVE CHAT
DIAMOND AWARD 
1st place for Live Chat in NZ
GOLD AWARD
 2nd place for Live Chat in NZ
SILVER AWARD
    3rd place for Live Chat in NZ
Fisher Funds Coca-Cola Europacific Partners New Zealand Home Direct
SOCIAL MEDIA
DIAMOND AWARD 
1st place for Social Media in NZ
GOLD AWARD
2nd place for 
Social Media in NZ
SILVER AWARD
3rd place for 
Social Media in NZ
ANZ Toyota New Zealand Meridian Energy
Sponsor for Live Chat & Social Media: Great Outcomes
 
INDUSTRY SECTOR AWARDS
AUTOMOTIVE BUSINESS SUPPORT SERVICES COLLECTIONS
Toyota New Zealand Orcon Business Home Direct
COMMERCIAL SALES & SUPPORT CONSUMER SUPPORT SERVICES CUSTOMER SUPPORT SERVICES
DuluxGroup Coca-Cola Europacific
Partners New Zealand
Debitsuccess by Xplor
ENERGY RETAIL FARMING SUPPORT SERVICES FINANCIAL SUPPORT SERVICES
Mercury Ballance Agri-Nutrients Home Direct
INBOUND SALES ONLINE SUPPORT SERVICES PUBLIC SERVICES
Coca-Cola Europacific
Partners New Zealand
Online Republic Christchurch City Council
RETAIL & ONLINE SUPPORT SERVICES SALES & RETENTION TECHNICAL HELPDESK
Countdown Genesis Energy Slingshot
TRANSPORTATION SERVICES    
DHL Express (NZ) Limited    
Diamond Awards: Sponsored & Presented by Madison 
Gold Awards: Sponsored & Presented by Skills 
Silver Awards: Sponsored & Presented by LearningPlanet 
OUTBOUND AWARDS
DIAMOND AWARD
1st Place for Outbound Business to Business Calling in New Zealand
GOLD AWARD
2nd Place for Outbound Business to Business Calling in New Zealand
SILVER AWARD
3rd Place for Outbound Business to Business Calling in New Zealand
Coca-Cola Europacific Partners New Zealand Orcon Genesis Energy
 
DIAMOND AWARD
1st Place for Outbound Business to Consumer - Customer Care in New Zealand
GOLD AWARD
2nd Place for Outbound Business to Consumer - Customer Care in New Zealand
SILVER AWARD
3rd Place for Outbound Business to Consumer - Customer Care in New Zealand
Fisher Funds Genesis Manaaki Kenehi

Debitsuccess by Xplor

     
DIAMOND AWARD
1st Place for Outbound Business to Consumer - Sales in New Zealand
GOLD AWARD
2nd Place for Outbound Business to Consumer - Sales in New Zealand
SILVER AWARD
3rd Place for Outbound Business to Consumer - Sales in New Zealand
Slingshot Orcon Mercury
Diamond Awards: Sponsored & Presented by Madison 
Gold Awards: Sponsored & Presented by Skills 
Silver Awards: Sponsored & Presented by LearningPlanet 
FAVOURITE CSR'S VOTED BY THE CRM CONSULTING JUDGES (ALPHABETICAL ORDER)
Ashwin Rasanayagam
Fisher Funds
Cecilia Pedersen
Debitsuccess by Xplor
Gerhardt Reibstirn
Ballance Agri Nutrients
Jay Margraff
Stuff Fibre
John Gamboa
Mercury
Lori Haggerty
Fisher Funds
Shobha Singh
Home Direct
Sydney Howe
Toyota New Zealand
 
FAVOURITE OUTBOUND REPRESENTATIVES VOTED BY THE CRM CONSULTING JUDGES (ALPHABETICAL ORDER)
Karla Abrigo
Slingshot
Kalasia Senico
Fisher Funds
Lilika Kauhala
Coca-Cola Europacific
Partners New Zealand
Linda Scott
Genesis Manaaki Kenehi
Nitika Gulati
Orcon
Pale Tavae
Home Direct 

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