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2017 Results

SUPREME AWARDS

Under 50 Seats

DIAMOND AWARD
1st Place for Customer Service in NZ 
(Contact Centre with under 50 seats)
GOLD AWARD
2nd Place for Customer Service in NZ
(Contact Centre with under 50 seats)
SILVER AWARD
3rd Place for Customer Service in NZ
(Contact Centre with under 50 seats)
Toyota New Zealand Limited Mitsubishi Motors New Zealand Limited Mercury Inbound Sales
 

 Over 50 Seats

DIAMOND AWARD
1st Place for Customer Service in NZ
(Contact Centre with over 50 seats)
GOLD AWARD
2nd Place for Customer Service in NZ
(Contact Centre with over 50 seats)
SILVER AWARD
3rd Place for Customer Service in NZ
(Contact Centre with over 50 seats)

DHL Express (NZ) Limited

Meridian Energy Mercury Customer Services
 
LIVE CHAT                                                                                                           
DIAMOND AWARD 
1st place for Live Chat in NZ
GOLD AWARD
2nd place for Live Chat in NZ
SILVER AWARD
3rd place for Live Chat in NZ
NEON Qantas Fisher Funds
     
Customer Retention
Customer Retention: 1st place Customer Retention: 2nd place Customer Retention: 3rd place
SKY Television New Zealand Media & Entertainment (NZME) Mercury Outbound Sales

 

ONLINE WEB/EMAIL
1st place for Web/Email 
Customer Service in NZ
2nd place for Web/Email 
Customer Service in NZ
3rd place for Web/Email 
Customer Service in NZ
SKY Television Mitsubishi Motors New Zealand Limited Toyota New Zealand Limited
 
INDUSTRY SECTOR AWARDS
AUTOMOTIVE BANKING & FINANCIAL SERVICES BUSINESS HELPDESK
Toyota New Zealand Limited RaboDirect Foodstuffs  North Island (Service Solutions) 
 
BUSINESS SUPPORT SERVICES COLLECTIONS COMMERCIAL SALES & SUPPORT
Paymark Debitsuccess Meridian Energy (Business)
 
CONSUMER GOODS CUSTOMER SUPPORT SERVICES ENERGY RETAIL
Coca-Cola Amatil (NZ) Limited SKY Television Mercury Inbound Sales
 
MEMBER SUPPORT SERVICES PUBLIC SERVICES RETAIL SUPPORT SERVICES
NZ Automobile Association Auckland Transport Countdown
     
TECHNICAL HELPDESK TRANSPORTATION SERVICES  
Slingshot DHL Express (NZ) Limited  
 
OUTBOUND AWARDS
DIAMOND AWARD
1st Place for Outbound Business to Business Calling in New Zealand
GOLD AWARD
2nd Place for Outbound Business to Business Calling in New Zealand
SILVER AWARD
3rd Place for Outbound Business to Business Calling in New Zealand
Coca-Cola Amatil (NZ) Limited Meridian Energy Mercury Outbound Sales
 
DIAMOND AWARD
1st Place for Outbound Business to Consumer Calling in New Zealand
GOLD AWARD
2nd Place for Outbound Business to Consumer Calling in New Zealand
SILVER AWARD
3rd Place for Outbound Business to Consumer Calling in New Zealand
Mercury Outbound Sales Debitsuccess Meridian Energy
FAVOURITE OUTBOUND REPRESENTATIVES VOTED BY THE CRM CONSULTING JUDGES (Alphabetical order)
Aaron Wheeler Toyota New Zealand Limited
Carl Curtis Mercury Inbound Sales
Raewynne Pretty Foodstuffs North Island
Sarah Langton Fisher Funds
Sheryll Bargiacchi Mitsubishi Motors New Zealand Limited
FAVOURITE OUTBOUND REPRESENTATIVES VOTED BY THE CRM CONSULTING JUDGES (Alphabetical order)
Anastasia Clifford Meridian Energy
Andrew Young Mercury Outbound Sales
Deanna Fuifui Coca-Cola Amatil (NZ) Limited
Isobelle Rossiter Debitsuccess
Kim Baldwin Coca-Cola Amatil (NZ) Limited

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