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CRM Consulting Ltd :: 2019 Results
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2019 Results

 

SUPREME AWARDS

Under 50 Seats

DIAMOND AWARD
1st Place for Customer Service in NZ 
(Contact Centre with under 50 seats)
GOLD AWARD
2nd Place for Customer Service in NZ
(Contact Centre with under 50 seats)
SILVER AWARD
3rd Place for Customer Service in NZ
(Contact Centre with under 50 seats)
Paymark Fisher Funds Home Direct
 

 Over 50 Seats

DIAMOND AWARD
1st Place for Customer Service in NZ
(Contact Centre with over 50 seats)
GOLD AWARD
2nd Place for Customer Service in NZ
(Contact Centre with over 50 seats)
SILVER AWARD
3rd Place for Customer Service in NZ
(Contact Centre with over 50 seats)

DHL Express (NZ) Limited

Slingshot Customer Service Transaction Services Group
 
LIVE CHAT
DIAMOND AWARD 
1st place for Live Chat in NZ
GOLD AWARD
 2nd place for Live Chat in NZ
SILVER AWARD
    3rd place for Live Chat in NZ
Fisher Funds Home Direct Coca-Cola Amatil (NZ) Limited
social media - new for 2019
Social Media: 1st place Social Media: 2nd place Social Media: 3rd place
ANZ Skinny StarNow
ONLINE WEB/EMAIL
1st place for Web/Email 
Customer Service in NZ
2nd place for Web/Email 
Customer Service in NZ
3rd place for Web/Email 
Customer Service in NZ
Fisher Funds Paymark Slingshot Customer Service
 
INDUSTRY SECTOR AWARDS
BUSINESS SUPPORT SERVICES COLLECTIONS COMMERCIAL SALES & SUPPORT
Paymark Transaction Services Group NZ Safety Blackwoods
 
CONSUMER SUPPORT SERVICES CUSTOMER SUPPORT SERVICES FINANCIAL SUPPORT SERVICES
DuluxGroup Slingshot Customer Service Fisher Funds
 
INBOUND SALES ONLINE SUPPORT SERVICES PUBLIC SERVICES
Coca-Cola Amatil (NZ) Limited Countdown New Zealand Post
 
RETAIL SUPPORT SERVICES SALES & RETENTION TELECOMMUNICATIONS HELPDESK
Ballance Agri-Nutrients Genesis Energy Orcon
     
 TECHNICAL SUPPORT SERVICES TRANSPORTATION SERVICES   
Paymark DHL Express (NZ) Limited  
OUTBOUND AWARDS
DIAMOND AWARD
1st Place for Outbound Business to Business Calling in New Zealand
GOLD AWARD
2nd Place for Outbound Business to Business Calling in New Zealand
SILVER AWARD
3rd Place for Outbound Business to Business Calling in New Zealand
Coca-Cola Amatil (NZ) Limited Orcon Paymark
 
DIAMOND AWARD
1st Place for Outbound Business to Consumer Calling in New Zealand
GOLD AWARD
2nd Place for Outbound Business to Consumer Calling in New Zealand
SILVER AWARD
3rd Place for Outbound Business to Consumer Calling in New Zealand
Transaction Services Group Fisher Funds

Slingshot

     
FAVOURITE CSR'S
VOTED BY THE CRM CONSULTING JUDGES
(ALPHABETICAL ORDER)
Cecilia Pedersen, Transaction Services Group Fraser Wingate, Slingshot Matthew Ritchie, NZ Safety Blackwoods
Nikita James, DuluxGroup Shaun Fenwick, Ballance Agri-Nutrients  
FAVOURITE OUTBOUND CSR'S
   

Abrar Ali, Coca-Cola Amatil (NZ) Limited

Caytlyn Foley, Transaction Services Group Elliott Young, Fisher Funds

Karla Abrigo, Orcon

Parvenah Fiu, Home Direct  

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