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2015 Results
The 2015 CRM Contact Centre Awards Ceremony was held on Friday 18th September.
The 2015 CRM Contact Centre Awards results are as follows:
SUPREME AWARDS |
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Under 50 Seats |
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| DIAMOND AWARD 1st Place for Customer Service in NZ (Contact Centre with under 50 seats) |
GOLD AWARD 2nd Place for Customer Service in NZ (Contact Centre with under 50 seats) |
SILVER AWARD 3rd Place for Customer Service in NZ (Contact Centre with under 50 seats) |
| Marley New Zealand / Dux Industries | Mitsubishi Motors New Zealand Limited | Lantern Insurance |
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Over 50 Seats |
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| DIAMOND AWARD 1st Place for Customer Service in NZ (Contact Centre with over 50 seats) |
GOLD AWARD 2nd Place for Customer Service in NZ (Contact Centre with over 50 seats) |
SILVER AWARD 3rd Place for Customer Service in NZ (Contact Centre with over 50 seats) |
| ACC Business Service Centre | NZ Transport Agency | Southern Cross Health Society |
ONLINE WEB/EMAIL |
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| 1st place for Web/Email Customer Service in NZ |
2nd place for Web/Email Customer Service in NZ |
3rd place for Web/Email Customer Service in NZ |
| NZCU South | Mercury Energy | RaboDirect |
INDUSTRY SECTOR AWARDS |
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| BANKING & FINANCIAL SERVICES | COLLECTIONS | COMMERCIAL & BUSINESS SUPPORT SERVICES |
| NZCU South | Baycorp New Zealand | Meridian Energy (Business) |
| CONSUMER GOODS | COURIER SERVICES | CUSTOMER SUPPORT SERVICES |
| Coca-Cola Amatil (NZ) Limited | New Zealand Post | Sky Television |
| ENERGY RETAIL | INSURANCE | MEMBER SUPPORT SERVICES |
| Mercury Energy | Lantern Insurance | Southern Cross Health Society |
| PUBLIC SERVICES / SOE | RETAIL & BUSINESS SUPPORT SERVICES | TECHNICAL HELPDESK |
| AsureQuality | Paymark | Skinny Mobile |
| TRADE SUPPORT SERVICES | TRANSPORT & TRAVEL | |
| Marley New Zealand / Dux Industries | Mitsubishi Motors New Zealand Limited | |
OUTBOUND AWARDS |
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| DIAMOND AWARD 1st Place for Outbound Business to Business Calling in New Zealand |
GOLD AWARD 2nd Place for Outbound Business to Business Calling in New Zealand |
SILVER AWARD 3rd Place for Outbound Business to Business Calling in New Zealand |
| Coca-Cola Amatil (NZ) Limited | Meridian Energy | Student Job Search |
| DIAMOND AWARD 1st Place for Outbound Business to Consumer Calling in New Zealand |
GOLD AWARD 2nd Place for Outbound Business to Consumer Calling in New Zealand |
SILVER AWARD 3rd Place for Outbound Business to Consumer Calling in New Zealand |
| Lantern Insurance | Debitsuccess | AMP Financial Services (NZ) Limited |
FAVOURITE CSR’S VOTED BY THE CRM CONSULTING JUDGES (Alphabetical Order) |
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| Kris Schultz Soutern Cross Health Society |
Neil Chamberlain NZ Transport Agency |
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| Nicola Geary NZCU South |
Shannon Scott Coca-Cola Amatil (NZ) Limited |
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| Tania McLachlan Marley New Zealand / Dux Industries |
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FAVOURITE OUTBOUND REPRESENTATIVES VOTED BY THE CRM CONSULTING JUDGES (Alphabetical Order) |
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| Joshua Rosser AMP Financial Serviuces (NZ) Limited |
Leith Watt Coca-Cola Amatil (NZ) Limited |
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| Natalie Bertasso Lantern Insurance |
Rebecca Paotama Nova Energy |
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| Samarah Bouterey Meridian Energy |
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