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Pre Audit Inbound Customer Service

2017 PRE AUDIT/CUSTOMER SERVICE BENCHMARK REPORT

Phone Calls

  • Individual call analysis
  • Your performance in the Customer Service Audit benchmarked against:
  • NZ Industry Average in the 2016 CRM Contact Centre Awards (new participants)
  • Best in Industry for the 2016 CRM Contact Centre Awards
  • Importance/Performance Matrix identifying strengths and weaknesses of your Contact Centre
  • Recommendations

Web/Email Responses

  • Individual email analysis
  • Your performance in the Customer Service Audit benchmarked against:
  • NZ Industry Average in the 2016 CRM Contact Centre Awards (new participants)
  • Best in Industry for the 2016 CRM Contact Centre Awards
  • Importance/Performance Matrix identifying strengths and weaknesses of your Contact Centre
  • Recommendations

Multimedia Results

  • Combined performance in both Phone & Web/Email benchmarked against:
  • NZ Industry Average in the 2016 CRM Contact Centre Awards (new participants)
  • Best in Industry for the 2016 CRM Contact Centre Awards
  • Best in New Zealand for the 2016 CRM Contact Centre Awards

Pricing Options

Option A - $1,500.00 + GST
10 mystery shopping phone calls and 3 mystery shopping emails

Option B - $2,075.00 + GST
20 mystery shopping phone calls and 7 mystery shopping emails

Option C - $3,775.00 + GST
40 mystery shopping phone calls and 7 mystery shopping emails. For Contact Centres, which have dual sites the Report will include the aforementioned findings together with individual and benchmarking results for each site (20 calls to each Contact Centre site).

All the above Reports will include hard copies of email responses. Call audio recordings (wave format) can be included for additional cost (see form below).

Enquiry Form


 
 
Add $100 for Option A, $200 for Option B, $400 for Option C
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