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INBOUND AGENTS OF THE YEAR VOTED BY THE CRM CONSULTING JUDGES (Alphabetical Order) |
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Ailine Faukafa |
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Hato Hone St John |
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Candace Doad |
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2degrees |
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Cohen Tipper |
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Ballance Agri-Nutrients |
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Harry Stockill |
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Fisher Funds |
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Kurt Eichmann |
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LIC |
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Maia |
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Netsafe |
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Petrina Tuli |
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DHL Express (NZ) Limited |
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OUTBOUND AGENTS OF THE YEAR VOTED BY THE CRM CONSULTING JUDGES (Alphabetical Order) |
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Anca Dumitru |
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Booster |
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Charlie Eddington-McIntosh |
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Tower |
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Maureen McLaren |
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Ballance Agri-Nutrients |
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Raymond Cabana |
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2degrees |
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Sam Wijtkamp |
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Fisher Funds |
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Artificial Intelligence |
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Excellence in AI Implementation |
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My Food Bag |
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Excellence in Learning from AI Projects |
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Netsafe |
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INDUSTRY SECTOR AWARDS |
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Building Support Services |
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Christchurch City Council (Building Consents) |
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Business Support Services |
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FleetPartners |
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Collections |
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Lifestyle Money |
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Commercial Sales & Support |
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DuluxGroup |
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Customer Retention |
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2degrees |
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Customer Support Services |
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2degrees |
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Energy Retail |
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2degrees |
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Farming Support Services |
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LIC |
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Financial Support Services |
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Finance Now |
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Inbound Sales |
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2degrees |
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Insurance |
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Tower |
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KiwiSaver Support Services |
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Fisher Funds |
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Not-For-Profit Support Services |
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Hato Hone St John |
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Online Support Services |
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Netsafe |
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Order Support Services |
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Goodman Fielder |
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Public Services |
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Christchurch City Council (Customer Services) |
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Retail & Online Support Services |
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Woolworths |
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Technical Support Services |
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Verifone |
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Telecommunications Helpdesk |
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2degrees |
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Transportation Services |
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DHL Express (NZ) Limited |
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ONLINE WEB/EMAIL |
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Online (Web/Email): First place for Web/Email Customer Service in NZ |
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Fisher Funds |
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Online (Web/Email): Second place for Web/Email Customer Service in NZ |
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Lifestyle Money |
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Online (Web/Email): Third place for Web/Email Customer Service in NZ |
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DHL Express (NZ) Limited |
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LIVE CHAT |
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Diamond Award: First place for Live Chat in New Zealand |
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Fisher Funds |
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Gold Award: Second place for Live Chat in New Zealand |
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Booster |
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Silver Award: Third place for Live Chat in New Zealand |
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Woolworths |
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SOCIAL MEDIA |
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Diamond Award: First place for Social Media in New Zealand |
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Fisher Funds |
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Gold Award: Second place for Social Media in New Zealand |
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2degrees |
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Silver Award: Third place for Social Media in New Zealand |
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Woolworths |
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OMNICHANNEL |
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Diamond Award: First Place for Omnichannel |
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Fisher Funds |
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Gold Award: Second Place for Omnichannel |
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2degrees |
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Silver Award: Third Place for Omnichannel |
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Woolworths |
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OUTBOUND AWARDS |
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Diamond Award: First Place for Outbound Business to Business Calling in New Zealand |
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Ballance Agri-Nutrients |
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Gold Award: Second Place for Outbound Business to Business Calling in New Zealand |
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Verifone |
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Silver Award: Third Place for Outbound Business to Business Calling in New Zealand |
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2degrees |
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Diamond Award: First Place for Outbound Business to Consumer - Customer Care |
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Fisher Funds |
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Gold Award: Second Place for Outbound Business to Consumer - Customer Care |
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Netsafe |
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Silver Award: Third Place for Outbound Business to Consumer - Customer Care |
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Booster |
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Diamond Award: First Place for Outbound Business to Consumer - Sales |
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2degrees |
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Gold Award: Second Place for Outbound Business to Consumer - Sales |
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Tower |
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Silver Award: Third Place for Outbound Business to Consumer - Sales |
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Pulse Energy |
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SUPREME AWARDS |
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Diamond Award: First Place for Customer Service in New Zealand (Contact Centre with less than 50 seats) |
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Fisher Funds |
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Gold Award: Second Place for Customer Service in New Zealand (Contact Centre with less than 50 seats) |
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Netsafe |
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Silver Award: Third Place for Customer Service in New Zealand (Contact Centre with less than 50 seats) |
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Lifestyle Money |
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Diamond Award: First Place for Customer Service in New Zealand (Contact Centre with over 50 seats) |
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DHL Express (NZ) Limited |
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Gold Award: Second Place for Customer Service in New Zealand (Contact Centre with over 50 seats) |
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Christchurch City Council |
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Silver Award: Third Place for Customer Service in New Zealand (Contact Centre with over 50 seats) |
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2degrees |