SUPREME AWARDS |
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Under 50 Seats |
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| DIAMOND AWARD 1st Place for Customer Service in NZ (Contact Centre with under 50 seats) |
GOLD AWARD 2nd Place for Customer Service in NZ (Contact Centre with under 50 seats) |
SILVER AWARD 3rd Place for Customer Service in NZ (Contact Centre with under 50 seats) |
| Fisher Funds | Ballance Agri-Nutrients | New Zealand Steel |
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Over 50 Seats |
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| DIAMOND AWARD 1st Place for Customer Service in NZ (Contact Centre with over 50 seats) |
GOLD AWARD 2nd Place for Customer Service in NZ (Contact Centre with over 50 seats) |
SILVER AWARD 3rd Place for Customer Service in NZ (Contact Centre with over 50 seats) |
| DHL Express (NZ) Limited | Christchurch City Council | Debitsuccess by Xplor |
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Diamond Awards: Sponsored by Skills Group - Presented by Manu Pelelei |
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OMNICHANNEL |
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| DIAMOND AWARD 1st Place for Omnichannel |
GOLD AWARD 2nd Place for Omnichannel |
SILVER AWARD 3rd Place for Omnichannel |
| Fisher Funds | Slingshot | Countdown |
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ONLINE WEB/EMAIL |
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| 1st Place for Web/Email Customer Service in NZ | 2nd Place for Web/Email Customer Service in NZ | 3rd Place for Web/Email Customer Service in NZ |
| Fisher Funds | Ballance Agri-Nutrients |
NZ Automobile Association |
| No Sponsor for Email | ||
CUSTOMER RETENTION |
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| 1st Place for Customer Retention in NZ | 2nd Place for Customer Retention in NZ | 3rd Place for Customer Retention in NZ |
| Slingshot | Genesis Energy | 2degrees |
| No Sponsor for Customer Retention | ||
LIVE CHAT |
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| DIAMOND AWARD 1st Place for Live Chat in NZ |
GOLD AWARD 2nd Place for Live Chat in NZ |
SILVER AWARD 3rd Place for Live Chat in NZ |
| Fisher Funds | Home Express | Slingshot |
SOCIAL MEDIA |
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| DIAMOND AWARD 1st Place for Social Media in NZ |
GOLD AWARD 2nd Place for Social Media in NZ |
SILVER AWARD 3rd Place for Social Media in NZ |
| ANZ | Fisher Funds | Greater Wellington |
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Sponsor for Live Chat, Social Media & Omnichannel: Great Outcomes - Presented by Giles Potter |
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INDUSTRY SECTOR AWARDS |
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| AUTOMOTIVE | BUSINESS SUPPORT SERVICES | COLLECTIONS |
| NZ Automobile Association | FleetPartners | Lifestyle Money |
| COMMERCIAL SALES & SUPPORT | CONSUMER SUPPORT SERVICES | CUSTOMER SUPPORT SERVICES |
| DuluxGroup | My Food Bag | New Zealand Steel |
| ENERGY RETAIL | FARMING SUPPORT SERVICES | FINANCIAL SUPPORT SERVICES |
| 2degrees Power | Ballance Agri-Nutrients | Fisher Funds |
| INBOUND SALES | MEMBER SUPPORT SERVICES | NOT-FOR-PROFIT SUPPORT SERVICES |
| Slingshot | Debitsuccess by Xplor | Netsafe |
| ONLINE SUPPORT SERVICES | PUBLIC SERVICES | RETAIL & ONLINE SUPPORT SERVICES |
| TAB | Christchurch City Council | Countdown |
| SALES & RETENTION | TECHNICAL HELPDESK | TRANSPORTATION SERVICES |
| Genesis Energy | Orcon | DHL Express (NZ) Limited |
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Sponsor for Industry Awards is Phone Plus Business Services |
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OUTBOUND AWARDS |
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| DIAMOND AWARD 1st Place for Outbound Business to Business Calling in NZ |
GOLD AWARD 2nd Place for Outbound Business to Business Calling in NZ |
SILVER AWARD 3rd Place for Outbound Business to Business Calling in NZ |
| Genesis Energy | Tower | NZ Automobile Association |
| DIAMOND AWARD 1st Place for Outbound Business to Consumer - Customer Care |
GOLD AWARD 2nd Place for Outbound Business to Consumer - Customer Care |
SILVER AWARD 3rd Place for Outbound Business to Consumer - Customer Care |
| Fisher Funds | Lifestyle Money | Genesis Manaaki Kenehi |
| DIAMOND AWARD 1st Place for Outbound Business to Consumer - Sales |
GOLD AWARD 2nd Place for Outbound Business to Consumer - Sales |
SILVER AWARD 3rd Place for Outbound Business to Consumer - Sales |
| Slingshot | 2degrees | Tower |
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Diamond Awards: Sponsored by Skills Group - Presented by Manu Pelelei |
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INBOUND AGENTS OF THE YEAR VOTED BY THE CRM CONSULTING JUDGES (ALPHABETICAL ORDER) |
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| Andria Simonsen-Barrett Home Express |
Jessica McLeod Ballance Agri-Nutrients |
Kelly Smith Debitsuccess by Xplor |
| Medha Dighe Slingshot |
Rendell Iki Fisher Funds |
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OUTBOUND AGENTS OF THE YEAR VOTED BY THE CRM CONSULTING JUDGES (ALPHABETICAL ORDER) |
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| Bessie Miller Lifestyle Money |
Cecilia Pedersen Debitsuccess by Xplor |
Jimmy Walker Fisher Funds |
| Kyra Inia Genesis Energy |
Michael Holman 2degrees |
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Sponsor for Agent of the Year Awards is Verint |
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