The 2013 CRM Contact Centre Awards Ceremony was held on Friday 20th September at the Auckland SKYCITY Convention Centre.
The 2013 CRM Contact Centre Awards results are as follows. You can view photos from the event here.
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2013 Results
SUPREME AWARDS |
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Under 50 Seats |
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| DIAMOND AWARD 1st Place for Customer Service in NZ (Contact Centre with under 50 seats) |
GOLD AWARD 2nd Place for Customer Service in NZ (Contact Centre with under 50 seats) |
SILVER AWARD 3rd Place for Customer Service in NZ (Contact Centre with under 50 seats) |
| Mitsubishi Motors New Zealand Ltd | Yellow | Marley New Zealand Limited |
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Over 50 Seats |
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| DIAMOND AWARD 1st Place for Customer Service in NZ (Contact Centre with over 50 seats) |
GOLD AWARD 2nd Place for Customer Service in NZ (Contact Centre with over 50 seats) |
SILVER AWARD 3rd Place for Customer Service in NZ (Contact Centre with over 50 seats) |
| Department of Internal Affairs | ANZ Personal Banking Services | Southern Cross Health Society |
ONLINE WEB/EMAIL |
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| 1st place for Web/Email Customer Service in NZ |
2nd place for Web/Email Customer Service in NZ |
3rd place for Web/Email Customer Service in NZ |
| DB Breweries Ltd | Pace | Marley New Zealand Limited |
INDUSTRY SECTOR AWARDS |
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| BANKING | BUSINESS SUPPORT SERVICES | CONSUMER GOODS |
| ANZ Personal Banking Services | Yellow | DB Breweries Ltd |
| COURIER SERVICES | CUSTOMER SUPPORT SERVICES | ENERGY RETAIL |
| CourierPost | Marley New Zealand Limited | Mercury Energy |
| HELPDESK | INSURANCE | MAIL ORDER |
| Southern Cross Health Society | Sovereign | Xtend-Life Natural Products |
| PUBLIC SERVICES/SOE | RETAIL & DISTRIBUTOR SUPPORT SERVICES |
TECHNICAL HELPDESK |
| AsureQuality Limited | Mitsubishi Motors New Zealand Limited | Gen-i |
OUTBOUND AWARDS |
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| DIAMOND AWARD 1st Place for Outbound Business to Business Calling in New Zealand |
GOLD AWARD 2nd Place for Outbound Business to Business Calling in New Zealand |
SILVER AWARD 3rd Place for Outbound Business to Business Calling in New Zealand |
| Coca-Cola Amatil (NZ) Limited | Telecom Retail Outbound Customer Care | BNZ Partners |
| DIAMOND AWARD 1st Place for Outbound Business to Consumer Calling in New Zealand |
GOLD AWARD 2nd Place for Outbound Business to Consumer Calling in New Zealand |
SILVER AWARD 3rd Place for Outbound Business to Consumer Calling in New Zealand |
| ANZ | Telecom Retail Outbound Customer Care | Lantern Insurance |
FAVOURITE CSR’S VOTED BY THE CRM CONSULTING JUDGES (Alphabetical Order) |
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| Hushmookh Makan FelxiGroup (NZ) Ltd |
Kimberley Gibson Lantern Insurance |
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| Kirsten Hill Paymark |
Joanne Wilson Debitsuccess |
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| Steven Skeet New Zealand Wine Society |
Thomas Sturgess Sovereign Adviser Relationship Team |
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FAVOURITE OUTBOUND REPRESENTATIVES VOTED BY THE CRM CONSULTING JUDGES (Alphabetical Order) |
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| Hayden Voice New Zealand Wine Society |
Mel Aseta Coca-Cola Amatil (NZ) Limited |
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| Suzen Drewet ANZ |
Tafaogalupe Tupua Telecom Retail Outbound Customer Care |
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