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2021 AWARDS LIVE CHAT BENCHMARK REPORT

Live Chat

  • Individual Analysis for each Live Chat interaction
  • Your performance in the Customer Service Audit benchmarked against:

          *  NZ Live Chat Average in the 2021 CRM Contact Centre Awards

          *  Best in Live Chat in the 2021 CRM Contact Centre Awards

  • Importance/Performance Matrix identifying strengths and weaknesses of your Live Chat team
  • Recommendations

 

Pricing 

10 live chats - $1,550.00 + GST