To help you ensure your team is working to their maximum potential by the commencement date for the Awards, we suggest you commission a snap shot audit of the current service being offered by your Credit Team. This will enable you to highlight strengths, identify points of weakness and act quickly to improve overall performance. Even a slight improvement could see your Contact Centre receiving applause, accolades and an abundance of valuable publicity when the results are announced in October!!!
Benefits of the Report
- Information gained from the Pre Audit Benchmark Report will enable you to develop competitive advantage by:
- Identifying your strengths and weaknesses.
- Comparing your results to your specific sector i.e. Collections
- Allowing you to better manage the Customer Service levels of your Credit Team by providing you with benchmarking information on all call evaluation criteria.
- If applicable, enabling you to focus attention on those areas that are in real need of improvement.
Contents of the Report
This contains your performance in each of the calls versus:
- Collections sector averages in the 2024 CRM Contact Centre Awards
- Best in the Collections sector in the 2024 CRM Contact Centre Awards
- Individual call breakdown i.e. CSR name and ranking of each evaluation criteria, along with relevant comments
- Importance/Performance matrix - identifying strengths and priority areas for improvement based on their importance to your organisation.
- Recommendations
Pricing Options
Option A - $1,695.00 + GST
Evaluating 10 In-House Calls
Option B - $1,995.00 + GST
Evaluating 15 In-House Calls
Option C - $2,395.00 + GST
Evaluating 20 In-House Calls
Request reports at laurie@crmconsulting.co.nz